Bulk wholesale shipments
Products may ship to the reseller’s warehouse, prep centre, commercial address or other approved business destination.
Shipping & Tracking Policy
Clear shipping standards for wholesale and direct fulfilment orders
GlobalGen Wholesale ships approved wholesale orders using documented fulfilment procedures, carrier tracking where available and order records that support responsible business-to-business distribution.
Shipping workflow
How orders move from submission to dispatch
Each shipment begins with approved account access, eligible products and accurate order information. Orders may be delayed if required details are missing, inconsistent or restricted by product or carrier requirements.
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1
Order received
The reseller submits an eligible order with product, quantity, shipping and customer-facing details where required.
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2
Order reviewed
Product availability, account status, payment terms, address quality and fulfilment requirements are checked.
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3
Shipment prepared
The order is packed using the agreed documentation, packaging and neutral fulfilment standards where supported.
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4
Tracking issued
Tracking is shared when available from the carrier or fulfilment process so the reseller can update their customer.
Available shipping models
Wholesale orders may ship in different ways
Direct-to-customer fulfilment
Eligible orders may ship directly to the reseller’s customer using agreed seller-facing documentation and packaging standards.
Restricted shipments
Some products may be unavailable for certain regions, carriers, marketplaces, fulfilment methods or delivery addresses.
Order accuracy
What resellers must provide before shipment
Accurate order information helps prevent delays, failed delivery, misrouting and customer-service issues. GlobalGen Wholesale may hold orders that are incomplete or inconsistent.
Approved wholesale account
Eligible product and quantity
Valid recipient name
Complete shipping address
Phone or delivery contact if required
Customer-facing seller details where required
Payment status or approved terms
Product or channel restrictions reviewed
Tracking standards
Tracking is provided when available from the carrier or fulfilment process
Tracking events may not update immediately after dispatch. Carrier scans, delivery estimates and proof of delivery are controlled by the carrier and may vary by service, location and shipping method.
Tracking release
Tracking information is provided to the reseller when available so they can update the customer through their own sales channel.
Carrier updates
Tracking scans and estimated delivery dates are managed by the carrier and may change after dispatch.
Customer communication
The reseller remains responsible for customer-facing shipping updates, service messages and marketplace tracking uploads.
Shipping exceptions
Common issues that may delay or prevent dispatch
Incomplete or invalid address
Orders may be held if the address is incomplete, unsupported by the carrier or inconsistent with order details.
Product restrictions
Hazardous, regulated, oversized, fragile or brand-restricted products may require special handling or may be unavailable for some fulfilment methods.
Payment or account hold
Orders may be delayed when account approval, payment status, credit terms or documentation requirements are incomplete.
Carrier service disruption
Weather, regional disruptions, peak-season volume or carrier limitations may affect dispatch or delivery timing.
Important: Delivery estimates are not guarantees. GlobalGen Wholesale is not responsible for delays caused by inaccurate reseller information, carrier disruptions or marketplace customer-service obligations.
Damage, loss and delivery claims
Claims require prompt reporting and supporting documentation
Damaged shipment
Report visible damage promptly with order number, tracking number, photos of packaging, product photos and customer details where applicable.
Missing shipment
Missing or non-delivery claims may require carrier investigation, proof of address, tracking records and customer communication history.
Incorrect item
Report item discrepancies with product photos, labels, packing details and the original order information for review.
Need shipping access?
Apply for a verified wholesale account
Shipping and direct-to-customer fulfilment services are available only to approved business customers and may depend on product eligibility and operational capacity.
Shipping services are subject to account approval, product availability, carrier service availability, product restrictions and agreed reseller terms. Resellers remain responsible for customer-facing shipping communication, marketplace tracking uploads and customer-service obligations.