Seller-of-record details
Where operationally supported, customer-facing documentation can identify the reseller rather than GlobalGen Wholesale.
How fulfilment works
Controlled wholesale fulfilment from approval to dispatch
GlobalGen Wholesale supports approved business customers with structured order handling, commercial documentation, tracking and neutral fulfilment procedures designed for responsible ecommerce operations.
Four-step process
A structured path from account approval to shipment
Our fulfilment process is designed to show that orders are handled through a controlled wholesale supply chain, not by purchasing from a third-party retail website after a marketplace sale.
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1
Approved wholesale account
The reseller submits business, tax and resale documentation for review before wholesale access is granted.
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2
Product and inventory access
Approved customers access eligible products, wholesale pricing, inventory information and applicable restrictions.
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3
Order submitted for fulfilment
The reseller submits order details, shipping information and any agreed customer-facing seller details.
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4
Neutral shipment dispatched
The order is packed, labelled and dispatched using the agreed documentation, packaging and tracking process.
Fulfilment standards
Built around seller-of-record responsibilities
Neutral packing
Shipments are prepared without third-party retail receipts, pricing inserts or promotional material from another retailer.
Commercial invoicing
Business customers receive invoices connected to real completed wholesale purchases and itemised transaction details.
Return coordination
Return procedures allow resellers to remain responsible for customer returns while coordinating physical return handling.
Fulfilment options
Wholesale orders can be handled in more than one way
Available fulfilment options depend on account approval, product eligibility, stock availability, packaging requirements and the reseller's agreed operating terms.
Bulk wholesale shipment
Products can be shipped in bulk to the reseller's warehouse, prep centre or approved commercial address.
Direct-to-customer fulfilment
Eligible orders can be dispatched directly to the reseller's customer using agreed seller-facing documentation.
Inventory information
Approved customers may receive product and inventory data to support responsible listing and order planning.
Important: Direct-to-customer fulfilment does not remove the reseller's responsibility to remain the seller of record, manage customer service, comply with marketplace rules and handle returns.
Order requirements
What resellers must provide before dispatch
Fulfilment quality depends on accurate order data, verified account information and clear documentation requirements. Incomplete or inconsistent order information may delay dispatch.
Approved wholesale account
Eligible product and quantity
Valid shipping name and address
Customer-facing seller details where required
Agreed packing documentation
Applicable product or channel restrictions reviewed
Payment status or approved terms
Return process understood by the reseller
Tracking and exceptions
Dispatch is documented through tracking and order records
Tracking information
Tracking details are provided when available from the carrier or fulfilment process. Resellers are responsible for communicating customer-facing updates through their own sales channel.
Address and delivery issues
Orders may be delayed, held or cancelled if address details are incomplete, inconsistent, unsupported by the carrier or restricted by product requirements.
Damaged or missing shipments
Claims for damaged, missing or misdelivered shipments must be reported promptly with supporting order, tracking and customer documentation.
Restricted products
Certain products may require special handling, channel restrictions, brand documentation or may be unavailable for direct-to-customer fulfilment.
Wholesale account approval
Need fulfilment support for your business?
Apply for a verified wholesale account so our team can review your business, documentation and fulfilment needs.
Fulfilment services are subject to account approval, product eligibility, operational availability and agreed reseller terms. GlobalGen Wholesale does not guarantee marketplace approval, brand approval, category approval or product listing eligibility.