Defective or damaged product
Claims may require photos, packaging evidence, order details and prompt reporting after delivery.
Returns & Refunds Policy
Documented returns for wholesale and fulfilment orders
GlobalGen Wholesale coordinates physical return handling for approved wholesale customers while resellers remain responsible for their customer-facing return policies, refunds, marketplace obligations and customer service.
Return workflow
How return requests are handled
Returns must be documented and authorised before products are shipped back. This helps ensure that returned products are matched to the correct wholesale customer, order, product and return reason.
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1
Return request submitted
The reseller submits the order number, product details, reason for return and supporting evidence where required.
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2
Eligibility reviewed
GlobalGen Wholesale reviews account status, product category, return reason, timing and product condition requirements.
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3
Return authorisation issued
If approved, return instructions are provided. Products should not be shipped back without authorisation.
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4
Inspection and resolution
Returned items are inspected before a credit, replacement, refund or denial is confirmed according to account terms.
Reseller responsibility
The reseller remains responsible for customer-facing returns
GlobalGen Wholesale may coordinate physical return handling, but the reseller must manage the end customer, marketplace messages, refunds, customer promises and return-policy compliance.
Customer return communication
Marketplace return requirements
Customer refund decisions
Return reason documentation
Order and tracking details
Product photos where needed
Return shipping coordination
Customer-service obligations
Return categories
Common return scenarios
Incorrect item received
Discrepancies should be reported with product labels, packaging details and the original order information.
Customer remorse returns
Customer preference returns may be subject to approval, restocking rules, product condition and account terms.
Eligibility standards
Returned products must meet review requirements
Return eligibility depends on the product type, condition, return reason, timing, packaging, supplier rules and reseller account terms. Some products may be final sale or restricted from return.
Usually required
Order number, SKU, product photos, return reason, customer claim details and tracking information where applicable.
Subject to inspection
Returned items may be inspected for condition, completeness, serial numbers, packaging and signs of use or tampering.
May be ineligible
Opened consumables, hygiene-sensitive goods, damaged-by-customer items, restricted products or unauthorised returns may be denied.
Important: Do not send products back without return authorisation. Unauthorised returns may be refused, delayed, returned to sender or excluded from refund or credit review.
Refunds and credits
Refunds are reviewed after return approval and inspection
Wholesale credit
Eligible returns may be resolved through account credit, replacement, refund or other account-specific resolution.
Inspection required
Refund or credit approval may depend on inspection results, product condition, return reason and supplier rules.
Restocking rules
Some approved returns may be subject to restocking fees, return shipping costs or handling deductions.
Customer refunds
The reseller remains responsible for issuing customer refunds according to their marketplace or store policy.
Non-returnable or restricted items
Some products may not be eligible for return
Health, hygiene or safety-sensitive items
Products affected by hygiene, safety or regulatory controls may be restricted once opened or shipped.
Opened, used or incomplete products
Products missing parts, packaging, manuals, labels, serial numbers or original condition may be ineligible.
Unauthorised returns
Returns sent without approval or to the wrong address may be refused or excluded from credit review.
Marketplace customer abuse
Repeated, suspicious or unsupported customer claims may require additional review before approval.
Need return support?
Use documented return procedures
Approved wholesale customers should submit return requests with order details, product information and supporting documentation before sending products back.
Return eligibility, refunds, replacements and account credits are subject to account terms, product condition, product restrictions, supplier rules and inspection results. Resellers remain responsible for customer-facing refunds, marketplace return requirements and customer-service obligations.