Frequently Asked Questions
Clear answers for verified wholesale buyers.
These FAQs explain how GlobalGen Wholesale reviews accounts, supports wholesale purchasing, handles documentation, and works with ecommerce businesses.
General Questions
About GlobalGen Wholesale
Information about who we work with, what we provide, and how our wholesale account process works.
What does GlobalGen Wholesale do?
GlobalGen Wholesale provides wholesale product access, inventory support, fulfilment coordination, commercial invoices, and account services for verified business buyers.
We work with established ecommerce operators, resellers, and business purchasers who need documentation-backed wholesale purchasing rather than retail-style consumer ordering.
Is GlobalGen Wholesale open to everyone?
No. GlobalGen Wholesale is intended for business-to-business use. Account access may require business registration details, resale documentation, marketplace seller information, billing details, purchase intent, and other information needed to verify the applicant.
Do you guarantee account approval?
No. Submitting an application does not guarantee account approval, product access, pricing, fulfilment availability, credit terms, or continued account access. We may approve, decline, restrict, suspend, or request more information at our discretion.
Do you work with Amazon sellers?
We may work with eligible ecommerce businesses, including sellers who operate on marketplace channels. However, GlobalGen Wholesale is not affiliated with, endorsed by, or approved by Amazon or any other marketplace.
Sellers are responsible for understanding and following the policies of every channel where they list, advertise, sell, or fulfil products.
Do you guarantee marketplace approval, ungating, or listing acceptance?
No. We do not guarantee Amazon ungating, marketplace approval, product listing acceptance, brand approval, account health outcomes, or reimbursement decisions.
We provide commercial documentation for legitimate completed wholesale purchases. Whether a marketplace accepts any document or listing is determined by that marketplace.
Applications & Verification
Wholesale account access
We review applicants to confirm business fit, documentation needs, and appropriate account use.
What information is needed to apply?
Application requirements may vary, but we typically request business name, contact information, billing details, company website, resale certificate or tax documentation where applicable, marketplace/store information, product categories of interest, and expected order volume.
Why do you verify buyers?
Verification helps protect our supply chain, brand restrictions, documentation standards, payment security, and fulfilment processes. It also helps ensure buyers are using the account for legitimate business purchasing.
How long does account review take?
Review time depends on the completeness of the application, documentation quality, product category requested, and any additional checks required. If more information is needed, we may contact the applicant before making a decision.
Can an approved account be restricted later?
Yes. Accounts may be restricted, suspended, or closed if information is inaccurate, payment obligations are not met, products are misused, restricted channels are used, policies are breached, or activity creates risk for GlobalGen Wholesale, suppliers, brands, carriers, or other partners.
Orders & Invoices
Purchasing documentation
Invoices and order records are issued for real completed transactions only.
Do you provide commercial invoices?
Yes. GlobalGen Wholesale provides commercial invoices for completed purchases. Invoices may include buyer and seller details, invoice number, invoice date, product information, quantities, unit pricing, totals, and relevant billing or shipping information.
Can you issue invoices before an order is completed?
No. We do not create invoices for orders that have not been completed, paid, approved, or otherwise processed according to our order procedures. We do not provide sample, altered, backdated, or fabricated invoices.
Can invoice details be changed after purchase?
Invoice corrections may be reviewed when there is a genuine administrative error. We do not alter invoices to misrepresent buyer identity, order date, product identity, quantity, supplier details, payment status, or transaction history.
Are invoices accepted by Amazon or other marketplaces?
Marketplace acceptance is determined by the marketplace. GlobalGen Wholesale cannot guarantee that any invoice, receipt, order record, packing slip, tracking record, or other document will satisfy a marketplace request.
Fulfilment
Shipping, tracking, and order handling
Fulfilment availability depends on product type, inventory, destination, carrier access, and account status.
How does fulfilment work?
Once an approved buyer places an eligible order, GlobalGen Wholesale may coordinate processing, packing, shipping, tracking, and fulfilment updates. Some orders may ship from supplier, warehouse, or partner facilities depending on product availability and operational requirements.
Do you support direct-to-customer fulfilment?
Direct-to-customer fulfilment may be available for eligible accounts, products, and destinations. Approval depends on business verification, product category, brand restrictions, shipping standards, packaging requirements, and operational fit.
When is tracking provided?
Tracking is provided when available from the carrier or fulfilment source. Tracking timelines may vary depending on order processing, pickup scans, carrier systems, warehouse hours, weekends, holidays, weather, and other operational conditions.
Do you guarantee delivery dates?
No. Estimated delivery dates are not guarantees unless expressly agreed in writing. Carrier delays, address issues, customs checks, weather, recipient availability, inventory issues, or other disruptions may affect delivery.
Products & Restrictions
Sourcing, authenticity, and channel use
Product access may be limited by supplier terms, brand rules, marketplace rules, and operational risk.
Are products authentic?
GlobalGen Wholesale works to source products through legitimate supply channels and maintain documentation standards appropriate for wholesale transactions. Product availability, source, packaging, and documentation may vary by category and supplier.
Can I sell products on any marketplace or channel?
Not always. Some products, brands, categories, or suppliers may have restrictions on marketplace sales, advertising, geography, minimum advertised pricing, direct-to-consumer sales, bundling, repackaging, or other channel activity.
Buyers are responsible for confirming that their intended use complies with all brand, supplier, marketplace, legal, tax, and advertising requirements.
Do you provide letters of authorization?
Letters of authorization, brand approvals, distributor letters, or supplier confirmations are not automatically included with orders. If such documents are available for a specific product or account, they must be requested and approved separately in writing.
Can product availability change?
Yes. Product availability, pricing, quantities, fulfilment methods, suppliers, restrictions, and eligibility may change without notice. A previous purchase does not guarantee future access to the same product, price, supplier, or quantity.
Returns & Support
After an order is placed
Returns, refunds, replacements, and claims are reviewed under the applicable order terms and policy.
Do you accept returns?
Return eligibility depends on product type, supplier rules, condition, timing, authorization status, and the reason for return. Some products may be final sale, restricted, non-returnable, opened, perishable, customized, regulated, or otherwise ineligible.
How do I report a damaged, missing, or incorrect item?
Contact support as soon as possible with the order number, product details, issue description, photos where applicable, packaging images, carrier details, and any other relevant documentation. Claims may require timely notice to preserve carrier, supplier, or warehouse review rights.
Are refunds guaranteed?
No. Refunds, replacements, credits, or claim approvals are subject to review and applicable policy. Approved refunds may exclude shipping, handling, restocking, processing, payment fees, or other costs where permitted by the order terms.
Who should I contact for account or order support?
Approved buyers should contact GlobalGen Wholesale through the contact details provided on the website or account communications. Include your business name, contact details, order number if applicable, and a clear description of the request.
Quick Links
Helpful policy pages
Apply for verified business account access.
Invoice StandardsReview how commercial invoices are issued and maintained.
Shipping & Tracking PolicyUnderstand fulfilment timing, tracking, and carrier limitations.
Returns & Refunds PolicyLearn how returns, claims, refunds, and replacements are reviewed.
Brand & Channel RestrictionsReview marketplace, product, brand, and resale limitations.
Contact & Business VerificationContact us about account review, documentation, or order support.
Still have a question?
Contact GlobalGen Wholesale with your business details, account status, and the specific product, invoice, fulfilment, or verification question you need help with.