Reseller Terms / Reseller Agreement
Terms for approved wholesale reseller accounts
These reseller terms describe the operating standards expected of GlobalGen Wholesale wholesale customers, including account approval, product restrictions, marketplace responsibility, invoicing, fulfilment and returns.
1. Wholesale account status
GlobalGen Wholesale provides wholesale access to approved business customers only. Submission of an application does not guarantee account approval, product access, pricing access, credit terms or fulfilment services.
- Accounts are intended for registered businesses and authorised representatives.
- GlobalGen Wholesale may approve, deny, suspend or restrict account access at its discretion.
- Wholesale access is not transferable and may not be shared with unauthorised third parties.
2. Business verification
Resellers may be required to provide business information and documentation before account approval or continued access.
- Legal business name, trading name, business registration details and tax identification may be required.
- Resale certificates, business licences, marketplace profiles or website information may be requested.
- Resellers must keep account information accurate, current and consistent with purchasing records.
3. Responsible resale obligations
Resellers are responsible for selling products lawfully, accurately and professionally through their chosen sales channels.
- Resellers must not misrepresent GlobalGen Wholesale, product source, brand authority or marketplace approval.
- Resellers must provide accurate product listings, customer information, shipping details and return handling.
- Resellers must not use GlobalGen Wholesale products or documents for deceptive, unlawful or policy-avoidance activity.
4. Marketplace compliance
GlobalGen Wholesale may support marketplace sellers, but each reseller remains responsible for marketplace policy compliance.
- Resellers must confirm that they are eligible to list and sell each product on each marketplace.
- GlobalGen Wholesale does not guarantee Amazon, Walmart, eBay, Wayfair or other marketplace approval.
- Resellers remain responsible for seller-of-record obligations, customer service, refunds and returns.
5. Product access and restrictions
Product availability may vary by account, supplier, brand, category, channel, documentation and operational constraints.
- Products may be restricted from certain marketplaces, channels, regions or fulfilment methods.
- Some products may require separate brand, category, safety or marketplace approval.
- Product availability does not guarantee listing eligibility or reseller authorisation.
6. Orders, pricing and payment
Orders are subject to product availability, accepted payment terms, account status and order review.
- Pricing, availability and fulfilment options may change without prior notice.
- Orders may be held, cancelled or modified if payment, account or product requirements are not satisfied.
- Credit terms, if offered, may be modified, suspended or revoked based on account status.
7. Commercial invoices
GlobalGen Wholesale issues commercial invoices for genuine completed wholesale purchases.
- Invoices are not sold separately and are not issued for transactions that did not occur.
- Invoices may include supplier details, purchaser details, dates, products, quantities and pricing.
- An invoice does not guarantee marketplace approval, category approval, brand approval or account ungating.
8. Fulfilment standards
Fulfilment services may include bulk shipment or direct-to-customer fulfilment where available and agreed.
- Direct-to-customer fulfilment does not remove the reseller’s seller-of-record responsibilities.
- Resellers must provide accurate shipping, order and customer-facing seller details where required.
- GlobalGen Wholesale may decline fulfilment where product, carrier, account or policy restrictions apply.
9. Returns, refunds and claims
Returns require review and authorisation. Resellers remain responsible for customer-facing returns and refund obligations.
- Products should not be returned without return authorisation and instructions.
- Credits, replacements or refunds may depend on inspection, product condition, return reason and account terms.
- Damage, shortage or incorrect-item claims may require photos, tracking records and prompt reporting.
10. Account suspension or termination
GlobalGen Wholesale may restrict, suspend or terminate reseller access where account risk, policy violations, payment issues or misuse of documents are identified.
- Misrepresentation of invoices, products, brand authority or marketplace approval may result in account restriction.
- Repeated return abuse, payment disputes or unsupported customer claims may trigger review.
- GlobalGen Wholesale may refuse future orders where continued service creates commercial, legal or operational risk.
Ready to apply?
Wholesale access starts with account review
Submit your business details and documentation so GlobalGen Wholesale can review your eligibility for wholesale access.
This page is provided as general reseller terms information and should not be treated as legal advice. A qualified legal professional should review the final agreement before use.